delivery
How we deliver joy to your doorstep
At textstiles, we want your shopping experience to feel effortless and exciting!
I. when you order you will receive an order confirmation email and when we ship your order, you will receive a tracking number so you can keep an eye on your parcel, or manage the delivery!
II. we deliver with Econt and if your order is over 50 BGN? Delivery is on us — FREE for you!
If your order is under 50 BGN, then we charge 7 BGN fixed delivery fee.
III. prefer picking it up yourself? Choose any Econt office near you and you can pay directly when you collect your package. Just fill the Econt office address in the shipping address fields at checkout! Delivery fee still applies!
IV. when you get your package you can preview and try it on before taking it home!
Do you need any more info or help? Drop us a line at
returns
we strive to provide you with high-quality second hand and vintage items that you’ll love. However, we understand that sometimes things may not be exactly as expected. To ensure your shopping experience is smooth, here is our returns policy:
You have 14 days from the date of delivery to initiate a return.
To be eligible for a return, the item must be:
- unworn, unused, and in the same condition that you received it
- all original labels and tags (if applicable) must still be attached
- the item must not show any signs of wear, alteration, or damage caused after receiving it.
Do you need any more info or help? Drop us a line at
hello@textstiles.com
refunds
To initiate a refund follow these steps:
Submit a Return Request:
- Contact us at hello@textstiles.com within 14 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Once we receive your request, we will review your case and provide you with a Return Authorisation (RA) Number and return instructions, including the return address.
Package and Ship: Securely package the item(s) with all original tags and labels (where applicable), and ship them to the return address provided. Ensure the RA Number is clearly marked on the package.
Return Shipping Costs:
- You can return your items for free. We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.
Condition Review: Once we receive the returned item, it will be inspected to ensure it meets our return eligibility criteria.
Refund Processing: If the return is approved, we will process the refund within 7-14 business days of receiving the item. Refunds will be issued to the original payment method used for the purchase.
Do you need any more info or help? Drop us a line at